The WISMO Problem is Costing You
More Than You Think
For US ecommerce brands, post-purchase inquiries account for up to
35% of all inbound support volume. Each unresolved query chips away at loyalty,
repeat purchase rates, and your team's bandwidth.
Challenge Cards (4 cards):
High Ticket Volume
Order status queries flood support queues, pulling agents away
from high-value customer interactions. Delayed Responses
Delayed Responses
Customers expect real-time answers.
Every hour of delay increases churn risk and negative reviews.
Rising Support Costs
In-house WISMO handling is expensive.
Scaling teams for peak seasons strains budgets and quality.
Returns & Exceptions
Delays, carrier exceptions, and lost
packages require expert handling to protect brand reputation.
End-to-End WISMO Support
Services
From the moment an order ships to the last mile confirmation, our dedicated
agents manage the entire post-purchase experience for your customers.
01. Order Tracking & Status Updates
Real-time tracking support across all major US carriers — FedEx,
UPS, USPS, DHL, and regional couriers.
- Proactive shipment status
updates
- Multi-carrier tracking
expertise
- Estimated delivery
communication
02. Delay & Exception Management
Dedicated handling for weather delays, carrier exceptions, and
routing issues before customers escalate.
- Proactive delay
notifications
- Carrier liaison
coordination
- Customer appeasement
scripts
03. Lost & Damaged Parcel Resolution
Full claims management and replacement order processing to
protect customer trust and brand equity.
- • Carrier claims filing &
follow-up
- • Replacement order
coordination
- • Refund processing support
04. Returns & Reverse Logistics
Seamless return initiation, label generation, and status updates
that make returns pain-free for customers.
- • Return authorization &
scheduling
- • Return shipment tracking
- • Refund & exchange
coordination
05. Multi-Channel Support
Consistent WISMO support across phone, email, live chat, and
social media — wherever your customers reach out.
- • Voice, email, chat &
social
- • Omnichannel CRM
integration
- • Unified customer view
06. Analytics & Reporting
Weekly and monthly performance dashboards that surface carrier
trends, ticket volumes, and CSAT insights.
- • CSAT & NPS tracking
- • Carrier performance
analysis
- • Volume forecasting
Up and Running in 2 Weeks
Our structured onboarding ensures your WISMO team is trained, integrated, and
live — with minimal disruption to your operations.
- 1. Discovery
Call :
Understand your order volumes, carriers, platforms, and current pain points.
- 2. SOP
Development
: Build customised scripts, escalation paths, and brand voice
guidelines.
- 3. Systems
Integration : Connect with your ecommerce platform, CRM, and carrier
APIs.
- 4. Agent
Training :
Dedicated agents trained on your brand, products, and carrier ecosystem.
- 5. Go Live :
Soft launch with QA monitoring, followed by full-volume handover.
