Our journey has been marked by a relentless commitment to excellence, allowing us to adapt and thrive in the ever-evolving landscape of business process outsourcing.
Established in 2015 as Desibol Infotech Solutions, we initially catered exclusively to domestic markets. Over the years, we have evolved into one of the leading BPO outsourcing companies, consistently growing from strength to strength.
In 2023, we expanded our reach to serve clients globally, rebranding ourselves as LeadsBPO Private Ltd. With a strong presence now established in the USA, we have significantly increased our team size and capabilities by incorporating a diverse talent pool of Subject Matter Experts from various industries. This strategic growth allows us to deliver tailored solutions that precisely meet the unique needs of our clients.
Our goal is to empower our clients to grow and become leaders in their respective markets.
At LeadsBPO, we offer a comprehensive range of predefined services designed to excel in various domains. Our expertise spans across; Back Office Support, Lead Management, Support Order Fulfillment, and Lifecycle Management, Inbound, Outbound, and Chat Support. Each service is crafted to help your business evolve and optimize its operations efficiently, ensuring seamless integration and enhanced performance.
Our mission is to empower global businesses by delivering innovative, cost-effective, and high-quality outsourcing solutions.
To be the most trusted and innovative outsourcing partner for businesses worldwide for sustainable growth.
With 24+ years in telephony and technology-enabled services, Shailendra has managed large-scale operations and customer experience programmes for Fortune 500 companies including Hewlett Packard, State Bank of India, and SingTel's Optus in Australia.
Before founding LeadsBPO, he held senior roles at Bharti Airtel, Mphasis, and Convergys — where he led high-impact initiatives including Airtel's postpaid rejuvenation programmes, myPlan and Service-2-Sell. He founded LeadsBPO with the conviction that SMEs deserve the same operational excellence as the world's largest companies.