Client Overview

Our client, a prominent reward management company based in the United States and listed on the Canadian stock market, approached LeadsBPO to enhance operational efficiency. Focusing on precision and savings, they sought a partner capable of handling complex processes while delivering substantial cost reductions.

Challenge

Operating costs/wages were very high - in the tune of about $20 to $25/Hour. The cost of per resource was about $4500 monthly.

Solution

LeadsBPO offered back office solutions which was well received at an extremely cost effective price maintaining compliance standards

Results

The impact of our partnership was profound:

• Savings Achieved: Over the past few years, we’ve helped the client save more $20 million, translating to $2 million. This significant cost reduction directly contributed to their bottom line, enabling them to reinvest in growth initiatives.
• Accuracy Maintained: We maintained an accuracy rate of over 98%, ensuring that their processes remained flawless and reliable. This high level of precision fortified their market position and strengthened their trust with stakeholders.

Conclusion

LeadsBPO’s collaboration with this leading reward management company demonstrates our ability to deliver transformative results in the retail industry. By prioritizing accuracy and driving substantial savings, we’ve empowered our client to focus on their core business while we handle the intricacies of their operations.

At LeadsBPO, we don’t just process transactions—we build partnerships that drive success. Let us help you transform your operations and achieve unparalleled results.