Lead management facilitates a business's connection between its outgoing consumer advertising and the responses to that advertising. These processes are designed for business-to-business and direct-to-consumer strategies. Lead management is in many cases a precursor to sales management and customer relationship management.

While simple in scope, lead (or inquiry) flow process can become complex as clients, prospective clients, and sales professionals interact. Interactions and subsequent actions create a variety of potential outcomes, both productive and counter-productive to business development.

At LeadsBPO we run a robust and effective Lead Management Process, Fix an Appointment, Manage Bookings which will help you optimize your assets and resource at their best. This will help you earn the customer thereby increasing Customer Market Share leading to positive Revenue Market Share for your organisation or firm.

At LeadsBPO, we call it Consultative Sales Campaign. An intelligent dialer, customer behaviour analytics, scientific method to derive the target base and winning attitude of the team running the campaign is the key to any successful sales campaign.

A wide range of campaigns starting from Upselling Timeshare plans, Automobile Service Plans, Insurance plans, Credit Cards Upgrade, Warranty Plans, Competition Benchmarking, and Conducting Customer Satisfaction Survey is led by an expert team at LeadsBPO.

Back Office Operations is an important function in any organization. An effective operation leads to on-time customer on-boarding leading financial gains directly.

Some of the important Processes like Transaction Processing, Receipt Transcription, Data Entry Management, and Database Validation and Upkeep, have impact on financials and also help the laser like approach towards Sales and Marketing programs.

LeadsBPO has been creating value and has used case studies of clients across global markets. Some of them are listed companies in various stock markets.

A customer service experience can change the entire perception a customer has about the organization. The importance of customer service may vary by product or service, industry and customer.

From an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.

We understand the importance of customer loyalty towards the product or service and would strive to enhance the experience to build positive perception about the client organisation.

At LeadsBPO the Founder and his team have been servicing customers from Domestic and International market. The cumulative experience add up more than 100 years!